Terms of service
Last updated: 27 September 2026
These terms govern purchases made on hexorasleep.com. Please read them before placing your order: by buying, you accept them. You can save or print them at any time.
1. Who we are
HEXORA is the trading name of [NOMBRE Y APELLIDOS DEL TITULAR], with tax ID (NIF) [NIF] and address at [DOMICILIO DEL TITULAR]. You can write to us at hola@hexorasleep.com.
2. Who we sell to
We sell to adults buying as consumers in the countries shown at checkout: those of the European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City, the United Kingdom and the United States.
3. Products
We describe each product as accurately as possible: materials, dimensions, sizes and the contents of each bundle. Photos and videos are for illustration and colours may vary slightly depending on your screen. Some images have been created or edited with artificial intelligence.
Our pillows are sleep products, not medical devices. If you have a neck or back condition, please consult a healthcare professional.
4. Prices
Prices are in euros and include VAT. Shipping is free. The price you pay is the one shown in the order summary before payment.
Orders shipped outside the European Union may be subject to import taxes or duties under the rules of the destination country. See the Shipping policy.
If we spot an obvious pricing error, we will let you know before shipping your order and you can either confirm it at the correct price or cancel it with a full refund.
5. How to place an order
- Choose the product, size and bundle, and add it to your cart.
- At checkout, enter your delivery details and choose a payment method.
- Review the summary and click the payment button. At that moment you place an order with an obligation to pay.
- We send you a confirmation email with the order summary. The contract is concluded when you receive that email.
You can correct any details until you click the payment button. The contract can be concluded in any of the languages available on the website. We keep a copy of your order, which you can request from us at any time.
6. Payment
We accept the payment methods shown at checkout. Payments are processed securely by certified providers; we never see or store your full card details. If you pay in instalments or later, the terms of the provider you choose also apply.
7. Shipping and delivery
Shipping is free. The estimated delivery time is 8 to 12 working days from order confirmation. If your order does not arrive within a maximum of 30 calendar days, you can cancel it and we will refund everything you paid. More information in the Shipping policy.
8. Right of withdrawal
You have 14 calendar days from receiving your order to withdraw from your purchase without giving any reason. You can do so by email or with the model form. You pay the cost of returning the product. We explain everything in the Refund policy.
9. Legal guarantee
We are liable for any lack of conformity of the product that becomes apparent within 3 years of delivery (legal guarantee under Spanish law). If you live in another country, you are also entitled to the protection your country's law gives you. In the event of a lack of conformity, you can ask for the product to be repaired or replaced and, if that is not possible, for a price reduction or termination of the contract. Write to us with photos at hola@hexorasleep.com.
10. Gifts and discount codes
The digital guide we give away with every pillow is for your personal use; it may not be resold or distributed. Discount codes are subject to the conditions stated in each case, cannot be exchanged for cash and, unless otherwise stated, cannot be combined with each other.
11. Liability
Use the product in accordance with the care instructions. We are not liable for damage caused by improper use or for delays caused by force majeure, although we will keep you informed. Nothing in these terms limits the rights you have by law as a consumer.
12. Customer service and complaints
If you have any questions, issues or complaints, write to us at hola@hexorasleep.com stating your order number. We reply to all messages as quickly as possible. We do not participate in any alternative consumer dispute resolution scheme, but we will always try to resolve any problem amicably. You can also contact the consumer services of your region or country.
13. Applicable law and courts
These terms are governed by Spanish law. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country and can bring a claim before the courts where you live.
14. Changes to these terms
We may update these terms. Each order is subject to the terms in force at the time it is placed.