Shipping policy

Last updated: 27 September 2026

Free shipping

All deliveries are free, with no minimum order. The cost is always shown before you pay.

Where we ship

  • Spain and Andorra. Deliveries to the Canary Islands, Ceuta, Melilla and Andorra may be subject to customs formalities or local taxes.
  • Rest of Europe: all European Union countries, plus Iceland, Liechtenstein, Monaco, San Marino and Vatican City.
  • United Kingdom, Switzerland, Norway and the United States.

If your country does not appear at checkout, we do not ship there yet. Write to us and we will let you know when we do.

Delivery time

We prepare your order as soon as we receive it. The estimated delivery time is 8 to 12 working days (Monday to Friday) from order confirmation. You will see the estimated delivery date on the product page and at checkout.

Delivery times are approximate. During busy periods (such as Black Friday or Christmas) or for reasons beyond our control, such as carrier or customs issues, they may take a few days longer.

If your order has not been delivered within a maximum of 30 calendar days from purchase, you can cancel it and we will refund the full amount.

Taxes and customs

Prices include VAT. For deliveries within the European Union there is nothing more to pay when you receive your order.

Deliveries to the United Kingdom, Switzerland, Norway, the United States, the Canary Islands, Ceuta, Melilla and Andorra may be subject to import taxes or duties under the rules of the destination country or territory.

Order status

You can check the status of your order using the link in your confirmation email. If you have any questions about your delivery, write to us and we will help you.

Receiving your order and issues

  • Check that your delivery address is correct before paying. If you need to change it, write to us as soon as possible: we can do so as long as the order has not yet been shipped.
  • If the parcel arrives damaged, take photos of the packaging and the product and write to us within 48 hours. We will sort it out at no cost to you.
  • If your order is delayed, write to us and we will check with the carrier. If it is lost, we will send you a new one or refund your money.

Contact

If you have any questions about your delivery, write to us at hola@hexorasleep.com.